jTickets is a flexible and robust Customer support system built for Joomla. It helps youstreamline web- and email-based requests, improving customer support quality, efficiency, and response time. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk etc department to react quickly to inbound inquiries and track and respond to all requests. Do you receive many e-mails and want to answer them with a team of agents? You're going to love jTickets.