Proper refund management leads to a better user experience and thus customer retention. It doesn’t directly affect store profit but if not properly manage, can lead to a bad impression and can also reduce your sales. Accepting refund requests with positive attitude and provide it an equal importance is what each store owner required. According to a survey, people are more likely to buy if the refund process is flexible and easy. MageComp has come up with Magento 2 Refund Request extension to provide customers with an easy way to request for refund rather contacting the support team. They can simply click a “Refund Request” button to request returns right from their “My Account” section.