Mageticket follows an easy and organizational structure. It helps you manage customers problems in separate departments, reduce amount of work for each support staff. Email ticket feature allows you to support customer by email anywhere but still keep tracking in Magento system. It's time for a high quality customer service. Easily to create ticket, keep tracking everything Tickets can be created and updated using website form and email. Customers can contact you using live chat or phone but you can still keep tracking of their problems using ticket system. Email Ticket Email ticket feature allows both admin and customers to reply to a ticket using their email. This feature brings users comfortable for tracking ticket status without logging into Magento store.