The Mageticket extension help you support your customers more easily. When they have problems, they can submit them, which can be referred as tickets, through ticket submission page. These tickets are created through contact forms, emails or even by support staff. Moreover, one of special features of Mageticket is that it allows customers to select priority for their matters and they can be assigned to appropriate department. Your customers will be notified by emails when their problems are resloved.