You can now get the accurate feedback of your customers on your products and service by creating and forming your own survey forms and questionnaires. You can select date, theme and questions with module of relevant answers that will be stored in the system. The user can create, edit, and delete survey templates, questions and answers. User can send the survey emails to multiple recipients within SugarCRM system. This is a great way to analyze the customers’ behavior online to redefine the marketing strategies of the businesses based on these surveys.