FAQ means that is frequently asked questions. In reality, customers never can understand all the system and they sometimes meet some specific problems related to shipping, refund, payment, Magento theme or overview and so on. To deal with them, they need clarifying by the admin. The point here is how they can do that. Simple FAQ is an effective support for customers common researches. In Simple FAQ application, customers are allowed to send their questions in FAQ page. Then, the questions are sent to admin who have responsibility to answers. Admin have right to decide whether the questions will be visible or not, if they are visible, the answers given matching perfectly with these questions. Questions are divided into categories that eases searching.