Arrowchat Support is a complete joke.
Reviewed byApollo Creedon Thu, 14th September 2017
I paid for the business package of Arrowchat which came with a free install and 365 days of support.
The software was never installed.
They attempted an install once and screwed it up my site and crashed it.
They refuse to install the software.
They refuse to give me support.
They refuse to refund my money.
Avoid Arrowchat.
They are thieves and scammers.
Faulty software, very poor support, blocked from support & from downloading product.
Reviewed bymc_willon Sat, 18th March 2017
Having run numerous WordPress driven websites over the years for community's and used Cometchat with out any issues, I decided to go for a change of scenery and a change of chat software for my main website.
I did my research ( obviously poorly ) on various software / scripts and Arrowchat came up in the search rankings with good all round feedback.
I decided to go for the business addition as it states quite clearly that the product is fully SSL compatible at a price of over $200 I think anyone would expect it to be a top notch piece of software / script.
Sadly it fell well below par to my expectations and also reading through the forums it also fell below par of many of it's customers who also had the same issues which I'm going to go through.
You also have to 'pay' for priority support and upgrades!!!
Now bare in mind Goggle is starting to punish websites that aren't using SSL so you would expect this company to have a script that functions out of the box with SSL.....correct? Nope you'd be very wrong.
Once installed various areas of the script won't function, chat rooms show nothing, the radio streaming function again nothing, Facebook functions etc the list goes on.
Know before going any further I went into the support forums for this product ( something I should have done in hindsight prior to spending my my money with this company ) only to see numerous posts on my very subject, some of which have been ignored by the support team, with no fixes put into place for this very issue.
One thread even stating 'poor support' in it's main title.
As soon as I saw this and other posts along the same lines I instantly got onto support and posted a ticket requesting an instant refund as number one the product was faulty and number two, well support was obviously not happy replying to their customers either by ticket or via the forums, which they state is not official? But yet their CEO is amongst the posts chirping in every now and again.
I made the decision once they replied to me saying that they wouldn't give a refund, to take it via Paypal to get a refund, during this time this company blocked me from their Facebook page when asking questions on their ethics of support and as to why the script was faulty, they have also blocked me from their website and also from downloading a software that I have purchased, also mocking me via the lock out screen.
Paypal have found in their favour as it's a digital download, but I warn anyone now, do not purchase this software if you are running ssl on any of your websites as it just won't work.
Visit their support forums to get an idea of how issues like these mentioned are ignored.
p.s if you point out anything about their poor support or about bugs in their software, you will get blocked from their support forums and any other media like their Facebook pages.
Doc needs to be rewritten, support slow and not helpful verified
Reviewed byTwistOneUpon Wed, 8th January 2014
purchased business edition. doc says, "change these things". i did, and chat bar doesn't show. i run their "debug" stuff, it gives me five "Yes!" checkmarks, yet the product doesn't work.
each time i submit techncial support requests, i wait 4-5 hours, and i get a terse response, along the lines of, "try this", which has absolutely no effect.
no consulting time available.
what this product needs is a "how-to" for fixing things, like "if the product does *this*, then you fix *that*".
i search forums, many questions go unanswered.
support's part of the deal, guys.
Perfect Chat Solution. Exactly what I Needed!
Reviewed byMark Murphyon Sun, 23rd June 2013
Installed the 10 day trial version of this script to my vBulletin forum within 30 minutes of finding this chat script.
It is exactly what I was looking for and will purchase a business lic within next few days.
ArrowChat Review, Just like Facebook, Awesome Support!
Reviewed byAnonymouson Fri, 24th February 2012
Absolutely fantastic! You want Facebook chat on your website? Buy ArrowChat!
It is just like the original Facebook chat and functions perfect. I have only had one small issue when I first installed it but the ArrowChat technical support fixed it in just a few hours!
I cannot recommend this enough.