I have been searching for over a year for a great helpdesk system, and I guess I've installed close to a dozen or more, both php and perl. PerlDesk takes the cake for quality, features, professional fit and finish, a very nice and receptive author, and a promising help forum. The code is open souce, the script is FREE, and the forum is going to get a ton of activity once the web community discovers this beauty. If you have been looking for a super useful and really clean helpdesk system for customer support, give this a go. It has tons of features, and the author seems to be eager to add even more useful features. I have seen scripts that cost hundreds, if not a few thousand, bucks that don't compare in features or quality. This is one of the great finds in scripting, and it pretty much solves the nagging issues associated with customer support. As far as I can tell, this script is OUTSTANDING. Kudos to the author!