Look, this is how it is. This software is fantastic, the support is top class and I would highly recommend this product to anyone thinking of using a shopping cart system on their website. I waited over 1 year to be able to afford the quality that JShop have produced in JShop Server. Proof of the pudding can be found in many sites who have taken on the JShop Server Software, see thier store examples: http://www.jshop.co.uk/examples_jss.php. Our company, E-teas, www.e-teas.co.uk, has used JShop Server since two months and we love! Thanks for all the support JShop.