The features in the script are good, but the online formmail-based customer support is atrocious. If you are unlucky enough to have a problem, expect to wait 24 hours for a reply to problems marked "Urgent". I couldn't get the image upload to work, so I asked for assistance. They said I should ask my webhost to turn on uploading. I told them all my PHP scripts upload images without problems, but they again replied that I should ask my webhost. "Whose script is this?" I offered to provide PHP config details and any other server environment variables to solve the problem, but they stopped replying to my inquiries. Eventually, without Softbiz's help, I fixed the problem in their script myself. Hopefully, if you buy their stuff, it'll work out of the box. For me, this was the worst support request experience I've had with a script developer in ten years.