As said before, this is the absolute worst customer service I've ever had in my life, they top Time Warner by a long shot.
Here is a sample of my chat with them just a few minutes ago.
"You will now be talking to Tiffany. Please, wait...
[05:50:51] Hello, hope you're fine today. My name is Tiffany. I'm templatetuning.com project manager. My e-mail is [email protected]
What can I do for you?
[05:51:16] Hello, I was told my site would be ready
[05:51:41] Rose told me this 5 hours ago
[05:51:47] your project is in production
[05:51:54] your project manager will e-mail you
[05:52:37] c'mon, I was told by Rose my site would be ready, and Rose does NOT email me.
[05:53:30] it's been 6 days since I've reeived an email from Rose, so please stop saying she will, because histroy proves she will not
[05:53:53] I will leave her an urgent note to e-mail you with updates
[05:54:27] I did chat with her however, and that is why I'm asking you to do a little customer service
[05:54:40] will you check please?
[05:54:53] Please hold on.
[05:54:58] I will double check your project
[05:55:07] thank you
[05:55:31] Have a great day!
[05:55:47] are you checking now?
[05:56:17] please ignore the previous message
[05:56:21] I am checking
[06:12:32] a minute please
[06:21:14] so you rpoject still in production department
[06:22:56] OK, will be be ready soon?
[06:23:21] Rose will e-mail you with delivery terms for the project
[06:24:13] As I have told you, Rose has not emailed me in many days, so please stop saying she will, I do not believe you
[06:25:45] I hope you experience this level of service when you are buyiong something, I hope you get as frustrated as I am right now.
[06:26:05] i understand you
[06:26:11] but you can visit our chat later
[06:26:17] so I will know the exact time