Fri, 8th August 2014
Hello David Tainsh,
We always tried to help you and do the things you requested but not all things are technically feasible. So as you chose to make a complaint against us in public let us reply to your complaint in public as well:
We never promise things that we are not sure we'll be able to do. So we didn't promise that we'll make an XML module that we'll be able to parse any feed in the world. It is not our fault that you started the project without a detailed spec and we were unable to fully estimate the project.
We told you repeatedly that we were merely developers and not your managers, and it was you who was supposed to be looking for XML feeds not Flynax, but you kept asking us, and in some cases threatening us with court, to find XML feeds for your site.
We did a lot of things for you at no cost just to make you happy but you never appreciated it blaming us in all your failures.
That fact that we refused to make a super plugin just because it is impossible technically doesn't mean that our support is very bad taking into account how well we integrated your custom templates, mobile version and a number of minor things.