Wed, 9th February 2011
Dear Customer, we are sorry for problems you may have encountered. We would like to answer your problems one by one here since we don't know your email address.
1) For passwords, we cannot encrypt those passwords because most of our customers integrate the login process to another 3rd party software products such as joomla, vbulettin, and others. So in order to provide them the ability to integrate the website with other software, they will need to be able to access the password from the database. AND the passwords are secure there since no one can login to your mysql database to steal them. So you will need to make sure that you don't share your mysql password to other people.
2) For the email templates, we provide the standard email templates because most customers will want to customize the email messages they sent to the customer. The email templates we provide here is only to give better idea to customers that they can customize the email templates the way they want it easily using the WYSIWYG editor. And you can always edit the email templates by going to admin panel / website setup / email templates. Please do understand that all commercial software will provide standard email templates which you can customize.
3) For reviews, please do understand that some of our customers are people from non english speaking countries like mexico, spain, portuguese, india, china, and others. And therefore, certainly, they will not be able to speak good english since english is not their mother language.
4) For support ticket, we do have these already. You can go to our website and then click the "contact us / support" link there.
All in all, I think you have mis-judge our customer service. We have always replied all inquiries / support request within a timely fashion. Thank you, good luck in your business.