Web4future eDesk2 is the most advanced help desk system package available today. In over 3 years of development, the list of features and modules increased dramatically over number of features our competitors offer. The system now supports unlimited technicians and departments with strict rules between them, file upload and download, auto-assigned ticket system, unlimited mailing lists, support groups, bug reporting and tracking (for your clients), message archive and many many other features currently used by helpdesk companies around the world.