novosolutions Help Desk Software
Help Desk Software Features & Benefits Reduced Support Staff Time: Customers/End Users can easily submit a support request through your web site or company Intranet/Extranet. These requests are automatically added to the Help Desk ticket queue, reducing the number of inbound support calls and eliminating the ticket creation process by your help desk support staff. Of course, your support staff can manually add help desk tickets as well. Through the help desk, customers/end users can also track the status of their request through your web site. Organize & Track Requests Across Departments: Distributed Help Desk Software Management allows each department or group within your organization to manage their own support/request/project queue. Global managers can view/manage all queues through the help desk.
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AWS Spot Instance / Server Deployment for Cost Reduction
Deploy servers using AWS Spot Instances to significantly cut hosting costs while keeping performance and flexibility for
Help/Fix on AWS Kubernetes Service(EKS) (1 Hour)
One hour of help or fixes for Kubernetes clusters running on AWS EKS.
Management of Shared Storage Using AWS EFS
Setting up and managing a shared disk/folder using AWS EFS so multiple servers can access the same data at the same time
Website and database migration to AWS EC2 instance
Migrate your website and database from existing hosting to an AWS EC2 server.

