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OTRS - Open Ticket Request System
Ticket Request System to manage customer telephone calls and e-mails.
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OTRS (Open Ticket Request System) is an open source Ticket Request System and email management system with many features to manage customer telephone calls and email. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.
22nd April 2002
2nd November 2003
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