As an IT Technician, I see a lot of trouble ticket systems and have been dealing with quite a few systems in our office. With so many different systems out there, it can be hard to find the right one that seems the perfect fit. We’ve seen how much of a struggle that can be so when we had a new employee starting at our company told us about Fast Track Sites Trouble Ticket System, we were at first quite hesitant to try it but because out currently used software for ticket system only had a few glitches that needed to be worked on but when we were told about the system and how it works, our Manager immediately agreed to try it.
The thing we most appreciate about the Fast track system is that we have the ability to modify it and add more functions without too much hassle. We have a great database of regular customers, we appreciate the easy to use functionality of the software. It’s easy to go back to past tickets if a problem crops up with the same customer again. Everything is so organized now and in separate categories.