This company is based in Romania, so if you want to talk to them, be ready to stay up late into the night or wake up early.
I decided to wake up early only to find that their "live" help is extremely rude and non-responsive. I asked a few questions about the script and noticed a delay in answering.
Then all of a sudden... Operator leaves chat and turns off live help. I would never deal with such a company if this is how they act prior to PAYING for their product.
I can only imagine how rough their services are in a time of need.