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AtomicSoft AtomicDesk/SQL

Rated2.5/5 (22 ratings)
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Helpdesk, FAQ, knowledge base, smart autoresponders, live support chat - all in one product
Product Details

Helpdesk, FAQ, knowledge base, smart autoresponders, live support chat - all in one product. AtomicDesk supports user requests sent via web-based interface, as well as incoming requests from POP3 mailbox. Intelligent autoresponder system can send the best-matching answers from FAQ/knowledge base and reduce workload of support staff. Staff can communicate using either web-based staff panel, or their e-mail client. Personal permissions and response priority are configurable for each staff member. Comprehensive overall usage statistics and efficiency reporting module motivates staff to do their work better. Fuzzy logic powered search engine for FAQ and KnowledgeBase finds relevant answers better than exact keywords search engines and places the most relevent articles on the top. If customer requests a chat session via special form, AtomicDesk selects the best-suited chat partner automatically. All chat sessions are recorded for reference or for later followup.

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Price
USD295.00
Licence Type
Commercial
Views
22,718
Submitted on
5th July 2004
Last Updated
11th February 2009
Licence Type
Commercial
License Price
USD 295
Additional Info
free demo installation

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User Reviews

Please rate the listing and tell the world know what do you think about the listing.
(22 ratings)
Average User Rating: 2.5/5
Excellent functionality and friendly support
Reviewed byAnonymousonSun, 2nd January 2005
Rating 5 - Excellent
We are using atomicdesk for 6 months on our domain/hosting sales website. Thanks to atomicdesk now our admins spend twice less time answering dummy questions. And we gave up from intention to hire extra people to support dept :-)
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