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Designing an Account Unlock Application

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Methods and ideas for creating an account self-service application.
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In this article we are going to try and provide some ideas for you to reduce those calls to the help desk. In this project we created a help desk portal, this portal pretty much has a main page that you can go to download patches, virus definition files, and manage account unlock information. Calls to the help desk for unlocking locked accounts accounted for a large percentage of calls, so in order to streamline the process we created an application that tied in with the intranet user portal.

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Submitted on
5th September 2003
Last Updated
7th September 2003

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