Facil HelpDesk is an easy to use "issue tracking software" for PHP, based in tickets, enabling users to track and manage their support requests faster. Tickets submission is by 3 ways web(registered users and contact form) or email(emails => tickets), supports File attachments. was designed for small and medium companies who want to organise communications. With Facil HelpDesk, you have access to articles, polls of responses, basic reports of usage,email validation,email notifications,SMS notifications,etc. Simple documentation, intuitive use,supports three levels login(user, staff member and administrator) Installation takes one minute, after of uploading files by ftp, email =>ticket requires cron, supports tickets scalation and notifications. Visit the online demo at: www. cromosoft.com/tickets/index_admin.php Also is compatible with SQLServer 2008(Facil HelpDesk 2.9)