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Facil HelpDesk

Rated3.8/5 (10 ratings)
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Customer support management system for PHP, based in tickets submited by web or email.
Product Details

Facil HelpDesk is an easy to use "issue tracking software" for PHP, based in tickets, enabling users to track and manage their support requests faster. Tickets submission is by 3 ways web(registered users and contact form) or email(emails => tickets), supports File attachments. was designed for small and medium companies who want to organise communications. With Facil HelpDesk, you have access to articles, polls of responses, basic reports of usage,email validation,email notifications,SMS notifications,etc. Simple documentation, intuitive use,supports three levels login(user, staff member and administrator) Installation takes one minute, after of uploading files by ftp, email =>ticket requires cron, supports tickets scalation and notifications. Visit the online demo at: www. cromosoft.com/tickets/index_admin.php Also is compatible with SQLServer 2008(Facil HelpDesk 2.9)

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Licence Type
Submitted on
27th March 2007
Last Updated
8th June 2011
Licence Type
License Price
USD 80
Additional Info
Get full source code compatible with PHP 5

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User Reviews

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(10 ratings)
Average User Rating: 3.8/5
Good helpdesk
Reviewed byAnonymousonTue, 21st July 2009
Rating 5 - Excellent
I have been looking for the right Help Desk software for a while now and was lucky enough to come across Facil HelpDesk. They should be charging ten times what you charge for this product ( not that I am complaining ) because it has everything I would ever think I would need in a support type solution. The software is easy to use, bug-free, and the emails make it into my inbox without going to Spam for Outlook and Gmail! Please let me know when you create new software, I want it!Best Regards, Edward Jamison CEO, Jamison Law Group
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