HelpDeskZ is a free PHP based software which allows you to manage your site's support with a web-based support ticket system. Categorise tickets into groups to organise tickets and assign agents to groups to manage tickets. Stop wasting time writing the same replies again and again. Ensure quick consistent responses to common questions by creating pre-formatted replies. Customize the data collected from users when submitting a ticket to help get straight to the issue. You can easyly change the look of your helpdesk with only html knowledges because HelpDeskZ use Twig as template engine. HelpDeskZ can be translated easyly to any language.