OTRS - Open Ticket Request System
OTRS (Open Ticket Request System) is an open source Ticket Request System and email management system with many features to manage customer telephone calls and email. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.
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Creating and configuring Private network in AWS and connecting it through VPN
Design and configure a private AWS network and connect it securely with VPN.
Management of Shared Storage Using AWS EFS
Setting up and managing a shared disk/folder using AWS EFS so multiple servers can access the same data at the same time
Overall cost optimisation by monitoring AWS Cost Explorer
Analyse AWS costs using Cost Explorer and suggest practical ways to reduce monthly bills.
Cost optimization by replacing IPv4 with IPv6 and configuring DNS for it
Plan and configure IPv6 addressing and DNS so you can reduce IPv4 usage and related costs.



