Mon, 30th May 2011
What this person explained here versus what they said to our support staff is completely different. We did not appreciate being threatened. Generally we do honor refund requests if someone is polite and first allows us to try to help them. It's difficult when someone won't let you attempt to help them, and continues with threats. In this case, we wanted to make sure that a Paypal representative could properly review what this customer said, which they did. Had this customer apologized and given us a chance to help, I'm sure things could have gone quite differently, and we do give refunds, but only after we can have some reasonable discussion. People sometimes makes things difficult for themselves and that is unfortunate.