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Helpdesk::Mail System

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An email communication management application for Helpdesks and Support Centers.
Product Details

The Helpdesk::Mail System is a Perl application intended to assist Helpdesks and Support Centers in organizing their email communication with their customers. Especially if there is one email address and several people who reply on those emails and answer questions, Helpdesk::Mail can come in handy. one can assign a "user-id" for a mail to track down how often one user asks for help, plus an additional "Knowledge Base" feature: if your customers ask the same questions over and over again, you can save the answer in the Knowledge Base and prefill a reply with this answer, just by typing in some keywords and click on a link.

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Price
Free
Licence Type
Free
Views
11,505
Submitted on
30th January 2001
Last Updated
29th April 2001

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