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LiveAgent - Help Desk Software & Live Chat

Rated4.1/5 (120 ratings)
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Publisher
5mark
Great customer service starts with better Help Desk Software
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Product Details

LiveAgent is the only customer service software that integrates all communication channels neatly into one place. Integrated communication channels: - Email Help Desk - Ticketing, Rules, SLA - Live Chat - real time live chat, proactive chat invitations, live monitoring - Video Call - real time video call with your customers just like with Skype - Phone - connect your phone number, answer and store all phone calls directly from LiveAgent - Customer portal - Knowledge Base, Forum, FAQs, Features & Suggestions - Facebook & Twitter - answer facebook messages or tweets LiveAgent is currently used by 15,000 customers & in 47 languages worldwide.

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Price
Free
Licence Type
Commercial
Views
25,186
Submitted on
22nd March 2007
Last Updated
31st August 2018
Licence Type
Free Trial
License Price
USD 0
Additional Info
14 Free Trial
Licence Type
Commercial
License Price
USD 19
Additional Info
Ticket
Licence Type
Commercial
License Price
USD 29
Additional Info
Ticket + Chat
Licence Type
Commercial
License Price
USD 39
Additional Info
All-inclusive

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User Reviews

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(120 ratings)
Average User Rating: 4.1/5
Fairly priced help desk software
Reviewed byLarryonTue, 4th April 2017
Rating 5 - Excellent
LiveAgent is one of the most complex help desks we tried, that's why we use it for 2 years now. There are regularly new updates that improve functionality, ease of use, and the style / look of the interface.
Easy setup process
Reviewed byFrederickonTue, 28th March 2017
Rating 5 - Excellent
LiveAgent helps us in communication through multiple channels with our customers. Advantages: friendly, easy to navigate interface, many features, connects multiple communication channels, rules and automation.
Using LiveAgent for 3 years
Reviewed byHaneonTue, 7th March 2017
Rating 5 - Excellent
We use LiveAgent every day for chat sessions and answering customers' emails. We mostly like time tracking feature and Facebook integration.
Great collaborative help desk software
Reviewed byKevinonFri, 22nd July 2016
Rating 5 - Excellent
The ability to interact with our customers and provide them with an integrated offline knowledge base was a big improvement. The system is very flexible and has been able to fulfill our support needs. Contact forms replaced our email address on our contact page, so no more spam bot emails are being received.
Best help desk we have tried
Reviewed bySergeyonMon, 18th July 2016
Rating 5 - Excellent
The best about LiveAgent and the reason why our company will not change to another provider is the support. Reviewed some online tutorials for an hour, set it up and we were ready to use it. Integration with Zapier could be more expanded by other options of ticket synchronization. Overall, LiveAgent is the best help desk we have tried.
Displaying 1-5 out of 48 reviews
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