Want to hire a development team?
No Images Added Yet

ASTRES

Rated2.8/5 (6 ratings)
Add to Favorites
Publisher
Help Desk and Task Management Software usefull for companies and groups large and small to manage information and requests in their organization.
Product Details

ASTRES is developped by the french civil aviation since 2003 and is in fact an intranet to manage many tasks of the helpdesk : * to treat tickets of customers thanks to a workflow and, possibly, a sub decomposition (tree-view) of the first ticket in reformulated new sub-tickets (ITIL). The customer and the supporter affected to the ticket can discuss thanks to the "dialog". There is an internal dialog between the supporter of the first ticket and the other supporters of the sub-tickets * to index documents, media, material * to manage the planning, internal actions between members of the support, weekly activity reporting (text) of each member, projects thanks to a synthesis form to sum up the progress of a project * to generate statistics in tables or graphics about customers tickets, documents There is a search engine to search a wiki based on MediaWiki, a system of plugins and it's possible to add custom fields on the tickets (like Mantis).

Report this Listing
Price
Free
Licence Type
Free
Views
4,053
Submitted on
2nd March 2009
Last Updated
2nd March 2009
Licence Type
GPL
License Price
EUR 0

You May Also Like

User Reviews

Please rate the listing and tell the world know what do you think about the listing.
(6 ratings)
Average User Rating: 2.8/5
No reviews found.
Not yet reviewed by any member. You can be the first one to write a review for this listing.Click hereto submit your review.