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Acorn Aid - The powerful yet clean and simple service desk with no limitations and no cost

Rated4.6/5 (186 ratings)
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An easy to use, feature-rich help desk system compatible with desktop and mobile devices. Guests and registered users can browse a knowledge base and submit tickets via custom web forms or email. Multi-level profiled staff can manage and reply to tickets.
Product Details

An easy to use, feature-rich help desk system compatible with desktop and mobile devices. Guests and registered users can browse a knowledge base and submit tickets via custom web forms or email. Staff can be assigned roles and can manage tickets within selected groups. Setup and customization are easy with an installation wizard and a step by step guide. Features include unlimited tickets, IMAP/POP email integration, user registration and/or guest access, ticket history, custom groups and priorities, customisable form, knowledge base, custom email notifications, unlimited staff, staff permissions, staff to group assignment, automatic ticket assignment, dashboard, real-time tickets, search and filter tickets, canned replies, bulk edit tickets, rich text formatting, private notes, ticket rating, time spent, reporting, service level agreements (SLAs), multi-language support, time zone support, file attachments, anti-spam filter, responsive design, css styling and many more

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Price
Free
Licence Type
Free
Views
5,597
Submitted on
8th September 2013
Last Updated
22nd October 2017
Licence Type
GPL
License Price
USD 0

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User Reviews

Please rate the listing and tell the world know what do you think about the listing.
(186 ratings)
Average User Rating: 4.6/5
Lots of features
Reviewed byKadeonSat, 22nd July 2017
Rating 5 - Excellent
The ticket desk is very customizable and easily allows the user to update settings. The installation wizard installed without issue in only a few minutes. Very pleased with the simplicity and functionality of the application.
Excellent, simple and effective
Reviewed byDav WebonFri, 19th May 2017
Rating 5 - Excellent
We have been searching for a support ticket system for quite a while. We are a small company and did not want to be held ransom by the large SaaS software services. This is a perfect solution for us. It is simple, sold and works perfectly. Support is outstanding, We recommend this solution to any small company looking for a "Big Company" solution without the high fees.
the one i looking for
Reviewed byAnonymousonTue, 27th December 2016
Rating 5 - Excellent
absolutely astonishing. free with no limitation and cost make it powerful and a top choice.
Great App & Great Support
Reviewed byBorisonThu, 18th August 2016
Rating 5 - Excellent
This is the best helpdesk app I have found! Give it a try and you will not regret.
Wow!!! Amazing
Reviewed byASHWINI KUMARonFri, 5th August 2016
Rating 5 - Excellent
Very nice ticketing system, solved all my needs
Displaying 1-5 out of 15 reviews
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