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osTicket STS

Rated4.3/5 (2772 ratings)
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Open Source Support Ticket Helpdesk System
Product Details

osTicket can manage emails from an perl gateway via aliases, pop3 with crontab login, or manual pop3 login when admin is accessed. Users will received an autoresponce when they send emails or see ticket created info if using web-based form mail. They can also view ticket status online using their email/ticket# to login. Alot of built in security features and more.

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Licence Type
Submitted on
25th June 2003
Last Updated
28th June 2010

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User Reviews

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(2772 ratings)
Average User Rating: 4.3/5
Abandoned but not lost
Reviewed byAnonymousonSat, 2nd December 2006
Rating 4 - Very Good
Although osTicket has been abandoned for quite some time, it is available through Fantastico/cPanel installations, and it is built into HelpCenter Live. It is easy to install and use, and if you're ambitious enough to try it, you can fix bugs in the core when they arise. Unfortunately, someone using the osTicket name has been promising a v2.0 for over a year and a half, leaving some very angry hapless visitors on their forums.
Ok Product, but bad support and developers.
Reviewed byAnonymousonThu, 6th July 2006
Rating 1 - Poor
I downloaded and install osTicket 1.3 and everything seems ok. Except for a few errors that I had to fix on my own. Oh and BTW they don't even have a downloadable version! At their forum they have been promising 2.0 for a year now and I am sick of waiting! I'd reccommend that you find another helpdesk, this one isn't worth it. The support is junk. Don't waste time find another product. Thumbs down all the way.
Easy Installation and Fast Performance
Reviewed byAnonymousonTue, 26th August 2003
Rating 5 - Excellent
Its been quite a while that a robust and highly scalable Ticket Support System has been added to the database and somehow the spotlight is on osTicket, not only it install within minutes, you are guided by the script itself on the parameters that you should change or add, best of all it utilizes MySQL for all the database input. This script is written entirely in PHP which makes it perform fast, and highly stable.
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