Most Popular Scripts | PHP | Scripts & Programs | Customer Support

DeskLance is a HelpDesk for Internet companies that require communicating with their customers. Includes Admin Area, Staff Area, Member Area. With a fast,easy template and Live chat system, it is the superior one. Add/Edit/Delete/Email Admins,Staff,Members. Create/Edit/Delete/Close/ Open Tickets. Send/View/Delete/Reply Private Messages. Add/Edit/Delete F.A.Q. in Integreted Knowledge Base. Fetch Mail through any Mail server and convert to tickets. Ability to search tickets. ADD/EDit/Delete staff notes viewable by staff/admins. IP Lookup feature to check the server status of specific ports. Mail Piping, Unlimited Saved Responses, TroubleShooters. New mail piping supports multiple mail programs and is far more flexible. New version contains mySQL Toolbox with mySQL backup. And Much Much More. Easy Web-Based Installation.

OpenSupports is a PHP-MySQL script, a support center for your website. You can create staff members who will help you to answers user's tickets. Also, you can have an articles library for your users. Users can send support tickets and they will be answer by your staff members. On the official site you will find manuals, demos and all the information you need to aplied it. A script totally recommended,OpenSupports can be the solution for many webmasters.

DoChatter live support software empowers you to track and chat with your guests as they browse your website in realtime. Advanced support for multiple operators means that you always know which operator answered a chat request and who else contributed to the discussion. Advanced support for multiple departments lets you split your website into sections and then assign operators to those sections based upon their unique skill sets with a built-in personnel roster. Access a wealth of information about your guests: including referrer, time on site, pages browsed and for how long, previous chat activity and time since last visit. Automatically invite your guests to chat based upon number of webpages browsed, total time spent on site, number of chats held in the past or autoinvite at random. Instant messenger-like chat updates in realtime, lets you switch between guests from a single interface and alerts you of new messages that you haven't yet read. Access full chat logs from your archive.

DanPHPSupport is a PHP-based support ticket system. It is designed to be easy to use, yet provide all the good features to make the average user happy. It has a support ticket system, as well as a Knowledgebase (where you can enter common questions into a searchable database). It also includes support for canned responses, multiple ticket categories, definable severities, user management, unlimited administrators, and more! There's also a BBCode editor for formatting posts, and a rich text area for editing Knowledgebase articles! Most of the current free support ticket software is bad quality with problems such as limited features and major security holes. DanPHPSupport will eventually change all this

Complete web-based helpdesk system that manages all incoming and outgoing tickets and e-mail messages through a central, intuitive user interface. The system includes a full-featured knowledge base that can deliver relevant articles based on the questions your clients enter into new tickets. Advanced workflow functions allow you to assign, forward, and comment on tickets while viewing the activity of other administrators in real time. SupportTrio also provides fine control over user permissions, allowing you to maintain a number of separate departments or even entire helpdesks which are accessible to only the most relevant clients and staff members. Additional features include a file library, troubleshooter module, calendar and address book, plus full integration with the TrioLive live chat system.

Opensourcechat is ajax and jquery based script that helps you to do real time chat with the visitors on your website. It enables you to chat with the visitors on your websites in real time, makes you to listen to their doubts and problems and provide them with the suitable answers. Opensourcechat brings your visitors more close to you and have the potential to CHANGE the VISITORS into BUYERS. If you are selling some products online then this script helps you to increase your product sale.

Inout Support Desk Manager is a powerful, feature rich, easy to use customer support script that works on PHP + MySQL. It helps you to handle your client's tickets and projects. Features Include # Gmail Like Interface # Custom Project Section # Unlimited clients and staffs # Unlimited support tickets and projects # Unlimited Products # Custom privileges to staffs # Email alerts # Ticket/project starring # Ticket rating # Attachments with each post # Tag notes to post # Upload attachments along with posts # Signature for posts # Point system for staffs # Private message for staffs # Multi language support # multi theme support # Detailed system statistics # Payment statistics # PayPal payment gateway # Client/staff logs # Question Bank # Knowledge Base # Unlimited articles # Easy Article editing with WYSIWYG editor # Article keyword tagging # Article rating #FREE install, support & updates #Online Demo.

Ant Helpdesk is a web based open-source helpdesk system designed to share your files and requests over the web . Ant Helpdesk lets you create requests , upload files , write replies and much more ...

Free open source help desk system with great features like email notification and self ticket creation and registration. Version 2.0 has been re-written from the ground up to be fast and secure.

iKode Helpdesk X, a pioneering web based customer service solution for your internal and external IT help desk. It is used by thousands of companies worldwide. There are 8 language package, which is English, Deutsch, Bulgaria, French, Magyar, Portuguese, Greek and Chinese What's new in this version 4.0: - New User interface - Easily Customize Support Sidebar - Create unlimited department alias on the fly. - Shareable Knowledge Base Article - Added New Language package - General Code optimization - Several Bugs Fixed - And More...

HOT is a user-friendly helpdesk/trouble-ticket system written using PHP and MySQL. It is very powerful, easy to administer, quick to configure and is designed using CSS and compliant code to allow for easy theme changes.

guanxiCRM is a comprehensive Open Source Customer Relationship Management specifically designed for enterprises doing business in Greater China environment. It is currently the only CRM package capable to dealing with the Chinese notion of "Guanxi" (~Relation) and "Mianzi" (~the Face). guanxiCRM is a server application for small and mid-sized businesses to manage their sales force and customer service representatives. It requires Windows 2000 and LINUX sever with APACHE and PHP installed. guanxiCRM features a smart browser-based interface. Commercial support is also available.

Support Incident Tracker (or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a 'Help Desk' or 'Support Ticket System'). Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the incident log. SiT is aware of Service Level Agreements and incidents are flagged if they stray outside of them.

PHPBack is feedback a web application that you can easily implement into your website. It gives your customers a way to communicate their ideas to improve your products. User feedback has proved to be really efective even if you have a community project or a commercial project. Since PHPBack is an open source project under GNU GPL, you can download it for free and modify it if you want.

Bells and whistles don't make a great software. But a solid ticket support system with integrated live chat and anchored in the technical and customer support you rightly deserve before, during and after the handshake does. We understand that. Enter Omni Help Desk, a no-nonsense software that quickly and easily allows you to manage, monitor & maintain unlimited agents, departments and tickets via: A lightening-fast interface + Website integration + A knowledge base extractable in whole or part to your customer tickets + POP3 email piping + Auto-refresh every 30 sec + Unique ticket category creator + Customizable canned email. There are no hidden charges or setup fees at Omni. Drive our demo while a tech conducts an instant compatibility check of your server, and remember, if you need it managed, monitored and maintained absolutely right from the get-go, power it with Omni Help Desk. Ask for a 10-day FREE trial, FREE installation! FREE when you purchase OSS Del5!

An intelligent web-based helpdesk system. It adopts a more effective ticket sorting/ranking method besides the new "closed ticket" feature. It supports quotation boxes, image icons in messages, quote of the day, flagging, search, multiple administrators, ticket categories, automatic reminder to customers to read messages etc. You can even tell if your customers have read your replies.

Green Desktiny is a web based helpdesk software that professionally designed for your daily customer support. New version 2.3.2 has come with many added features and enhancements. Browsing tickets are now provide many filter options, Quick Filter, Multi Quick Reply (with predefined reply), Flag, Close, Lock, Move Department, Merge Tickets, Purge Attachments and Move Trash. All these actions available inside this Tickets Browse with better AJAX capability. Handling your customers tickets are now so much easier and faster. The Knowledgebase now provide keywords that can be used to give suggestions when customer is about submitting a ticket. You may use the simple CMS to provide News, Headline Text and Right Menu inside this helpdesk. Staff can add their own tasks or add Internal News for others who use the helpdesk.

Have you launched a new site, new product or a new venture? Do you plan to send survey forms to your users? Forget it! Our research shows that only 10% of your users will actually fill your survey. Most of your audience has ideas that will not fit into your standard survey. ZenOpinion makes it easy to collect feedback, prioritized by votes, from your users with the help of our next generation forums. Using ZenOpinion you will know exactly what your customers want. Feedback is essential to ensure your product/site development is in the right direction and ZenOpinion enables you to do exactly that. It is fast, simple and integrates with a dozen existing software like Joomla, WordPress, Drupal etc. Your users will not have to login twice to leave an opinion. Using our advanced and beautiful management system, managing and organizing feedback is as easy as 1-2-3.

Help desk & support ticketing. We have decided to make iSupport THE ultra-robust & affordable customer support solution. This system includes support ticketing, a knowledge base system (with commenting) and support ticket conversion features. FAQ, announcement & customer testimonial system. Multiple administrator support, extensive administrative panel, support panel and client panel. Email notifications (sorry no email piping.. Yet), unique template system & powerful support ticket organization features. Our easy installation will have most users up and running quickly. Customization is also quite easy, even for the non-programmer. Many additional features are yours as well with iSupport, please come check them out at our website. Live demonstrations available.

Simple Help Desk is a php based free help desk call center system for your web site or internal web page. End users can create a account and submit new trouble tickets, and also view their past trouble tickets. Administrators resolve trouble tickets, special administrators can be assigned to only see particular priorities or categories of help desk calls. The software comes with an easy to use install script making it possible for little computer knowledge to get the software setup.