Most Popular Scripts | PHP | Scripts & Programs | Customer Support

aTicket is a Web based support ticket system derived from eTicket and osTicket, under active development and support. It enables submission of problems by email or the Web, and utilises a flexible user tracking system based entirely on email address and ticket number. Powerful web based ticket management, with multiple categories and support people. Open source - GPL v.2. Requires PHP5 and MySQL.

ASTRES is developped by the french civil aviation since 2003 and is in fact an intranet to manage many tasks of the helpdesk : * to treat tickets of customers thanks to a workflow and, possibly, a sub decomposition (tree-view) of the first ticket in reformulated new sub-tickets (ITIL). The customer and the supporter affected to the ticket can discuss thanks to the "dialog". There is an internal dialog between the supporter of the first ticket and the other supporters of the sub-tickets * to index documents, media, material * to manage the planning, internal actions between members of the support, weekly activity reporting (text) of each member, projects thanks to a synthesis form to sum up the progress of a project * to generate statistics in tables or graphics about customers tickets, documents There is a search engine to search a wiki based on MediaWiki, a system of plugins and it's possible to add custom fields on the tickets (like Mantis).

wordDev Support Desk is All-In-One tickets system offering many features such a Live Chat, Support Tickets with priority, multiple Department, multiple user, client management, FAQ, bugs, online payment, product showcase, Service for sale, multiple language and much more

Never miss a customer again, deliver first class support, operator conferences, operators private chat and all that without special modifications on your web server or mobile phone. We have build Twilio/Nexmo into Live Chat Business which can send you a text message each time a customer or a client needs your help. Features like, ProActive, GEO - IP, file sharing, avatar, mobile optimised, unlimited operators, cross browser, departments, slide up, pop up, live status and much more. That is the most advanced but easist live chat / support you ever seen and used. It works on all websites included WordPress, Joomla, PrestaShop and all others. One installation will serve all your websites.

SupportAerie is an open source support script. It blends the idea of a normal contact form together with a ticketing system to create the only support script you will ever need to satisfy your customers. Customers are after simplicity and an an easy to use interface, and SupportAerie can provide those necessities for the customer. A lot of the support scripts available today offer 'too much', and customers often complain about not being able to create support requests etc properly due to the complexity of today's support scripts. SupportAerie only provides the customer with what he/she needs, making SupportAerie one of the best and easiest to use support scripts of today's technological generation.

Improve your customer support, instantly! With WSS Help Desk, you can add powerful helpdesk, searchable knowledge base to your website in minutes. WSS HelpDesk innovative features will help you to drastically reduce in-bound customer support, save money and increase customer satisfaction at the same time. Features: Legendary support, Powerful search with NLS, Searchable attachments, LDAP, Unlimited entries and categories, Active response system, Workflow, Custom fields, WYSIWYG HTML editor, Related articles, Multiple users and groups with permissions, Article templates and snippets, Customizable themes, Statistics, Version history, Drafts and autosaving, Backups, Article recovery, SEO tools, Google gears support and Much more. WSS Help Desk Software has Web 2.0 interface, fanatically optimized for day to day tasks and is used by top organizations and universities world-wide. You'll Love it, your customers will Love it! Learn more and Try the online demo now!

DeskLance is a HelpDesk for Internet companies that require communicating with their customers. Includes Admin Area, Staff Area, Member Area. With a fast,easy template and Live chat system, it is the superior one. Add/Edit/Delete/Email Admins,Staff,Members. Create/Edit/Delete/Close/ Open Tickets. Send/View/Delete/Reply Private Messages. Add/Edit/Delete F.A.Q. in Integreted Knowledge Base. Fetch Mail through any Mail server and convert to tickets. Ability to search tickets. ADD/EDit/Delete staff notes viewable by staff/admins. IP Lookup feature to check the server status of specific ports. Mail Piping, Unlimited Saved Responses, TroubleShooters. New mail piping supports multiple mail programs and is far more flexible. New version contains mySQL Toolbox with mySQL backup. And Much Much More. Easy Web-Based Installation.

PHP Video Live Support edition can be used for installing a video live support solution for unlimited departments and moderators. Video Messenger Web Application + private 2 way video chat + multiple simultaneous private chats + as you type preview + public department video and chat + user thumbnail, status in list + usage scenario toggles (messenger, support, private show...) + private show request + private session control for PPV integrations + p2p groups support + 100% web based for clients

PHP & MySQL based real-time chat for any website. Without monthly fees! Works with any website – static, PHP, WordPress, Joomla, Drupal, OpenCart (any website with PHP & MySQL back-end)! Easy installation Compatible even with IE8! Works with any PHP 5 & MySQL website Multiple operators and guests chatting Clean and modern look High quality set of avatar images Chat box with high quality emoticons set Initial „welcome” message after guest logs in Operator knows which page the guest is currently visiting! Message views auto-updating their relative delivery time Sound notifications (10 predefined sounds to choose from) Contact form fallback Conversations history with filtering Widget colors and texts/language customization Unlimited usage — no monthly fees Free support forum

Affordable all in one solution that will allow you to provide superior customer and/or tech support directly from your website. A single agent has the ability to simultaneously open multiple chat windows if required. All logs of conversations are automatically archived. Includes online/offline status images, predefined responses (canned messages), ring alerts and more. Brandable and simple to install.

Run your own live support system, increase your sales by interacting with your visitors in real time with Ez Live Help System. Main features include: Uses AJAX so there is no need for refreshing. Operator can chat with multiple users at a time. Offline messages sent to Admin Email. Sound notification of online visitor. Easy to install, light weight, does not require MySQL. Option to enable Emoticons. Log files are stored securely.

Every company does business according to different processes. This action item tracking tool is designed to be used for any company to match their process. Data collected as part of doing business is unique to programs and projects, and therefor this tool is also easy to augment to meet up with how you already to business. This tool brings action items to the Internet with easy access via web browsers and email. Its a full feature tool with every day use in mind. You will wonder how you ever did business with out it. New version released - compatible with MySQL 4 or 5 and PHP 4 or 5.

* Comdev's support ticketing system isn�t the only choice. But it is a good solution for designers wanting to maintain their creative website layout. Reviewers have mentioned they don�t like hacking up their designs to fit other systems. We implemented a small piece of code that designers can paste where they want on the front-end, which pulls in the PHP/MySQL customer helpdesk. * We had to make it real simple on the back-end too. Nobody wishes to mess with complicated configuration files & phpMyAdmin, so we developed an Installation Wizard that gets the admin area up and going. * If you would like, you�re welcome to install and try our complete system for FREE. Also, if there�s time you�ll find features/benefits, a live demo and customer site examples at our website.

eForcer WebHelpDesk has all of the features you would expect from a leading edge product, including: scalability from 1 to 1000+ users and user friendly operation and installation that is simplicity itself.

TechTables is an asset and trouble ticket management system. Written in PHP and uses the Postgresql database. Current features: View/Edit Assets; View/Edit Tickets; View/Edit Contacts; Ticket Followups.

Web Invoice is an invoicing, Billing, Appointment reminder and Help Desk Solution with Scheduled Phone calling, Emailing and SMS. It is designed to cater to the Small to medium sized Service business. Some of its Popular features are the following. Create Invoices, Schedule Appointments, Create Service requests via customer/End-User login or via incoming Email. Create Estimates and Recurring Invoice via templates. Feature rich Inventory module handles thousands of items with its corresponding labor. Emailing Invoices in HTML or PDF format are seamless. You can also create an invoice from an existing Service Request. You can Mass Phone call or Email Invoices and Newsletters. You can Program Labor Presets for quick labor Insertions, and Help Desk Presets for quick Service request answers. Create Templates,contract bill reminders. Fully UTF-8 Compatible ensures multi language and Currency. Schedule a phone call, Email or text message for a later date and time as an appointment reminder.

Helpdesk System is a full featured, yet easy to use ticket support system. This is a great system that will help you to keep track and manage support requests online for your users and business. User can submit and view their tickets online, Admin can response to tickets, create and manage articles and many more.

Either small or medium company you own but your search for the ideal PHP Support System has come to an end. B1st bears all in one Support solution to help you meet your changing needs. We offer you the control, privacy, protection, and flexibility that you and your company desire and deserve. It can be integrated seamless with any HTML , PHP or ASP websites in addition to major CMS platforms such as WordPress, Joomla, Drupal and Prestshop. B1ST is not only easy-to-use but also B1ST is constantly developing every day to help clients to meet their changing needs over time.

Help Sumo is more affordable, easier to setup and use, and designed mainly for small and medium sized business. Help Sumo includes a built in Knowledge Base which allows your Service Desk staff to quickly find related known error data, resolutions and workarounds; convert tickets into Knowledge Base articles; and provide end user accessible Knowledge Base search capabilities

Contact 'n' Support (CNS) is a powerful and beautiful customer support system with support tickets. Features: - Login and account creation made to be painless for your customers with the Facebook login feature. - User management and rankings are made simple and efficient. - Department management is painless. Possibility of changing departments if the ticket is sent to the wrong one. - Set up your preferences and settings to suit your needs. - Neat WYSIWYG editor for tickets. - Awesome attachments system. - Customize and install new languages with ease. - Searching tickets by ID number or the subject. - Customers can leave feedback with the comment on your staff's help. - Email notifications on ticket updates. - Possible caching for better performance. Demo http://cnsdemo.mystery-designs.com/ Demo login: [email protected] | admin123 [email protected] | staff123 [email protected] | user123