Most Popular Scripts | PHP | Scripts & Programs | Customer Support

It has all the needed requirements to an efficient workflow management of all processes involved in service execution. This control is done for internal demands and also for outsourced services. HelpDEZk can be used at any company’s area, serving as an support to the shared service center concept, beyond the ability to log all the processes and maintain the request’s history, it can pass it through many approval levels. HelpDEZk can put together advanced managing resources with an extremely easy use. Simple and intuitive screens make the day-by-day easier for your team, speeding up the procedures and saving up a lot of time. It is developped in objects oriented PHP language, with the MVC architecture and uses the templates system SMARTY. For the javascripts, JQUERY is used.

Yalst ("yet another live support tool") is a powerful chatting tool that integrates easily with any Web site. The highlights are visitor and operator initiated chats, audio/video chats, visitor monitoring and tracking with alarm functionality, form monitoring, file transfers in both directions during chats, plugin-free co-browsing, desktop app, marketing tools (push banners, URLs, messages, and customized surveys), web measurement (with many interactive charts), ad-tracking of campaigns, conversion tracking, departments, a FAQ database, a customized contact form (if chat is offline), chat between operators, and an application programming interface for deep Web site integration.

IRM is a powerful web-based asset tracking system built for IT departments and HelpDesks. It keeps detailed information about each computer, as well as a complete history and TODO repair list tracking. Key features include: Detailed tracking of computers, by RAM Types, operating systems, hard drive space, the amount of RAM, etc., The ability to search through computers, software, and jobs with powerful tools, Software tracking, with location, platform, serial numbers, comments, and version fields, Powerful tracking system, with priorities, TODO jobs, followups to jobs, and a repair history tracking, Software association with computers, license tracking, Tested in situtaions with thousands of rows of data, which IRM handled exceedingly well, Upcoming IRMPorts, detailed reports on various catagories, as well as software license # tracking, enhanced security, tracking-searches, and more.

This is an HTML, PHP3, and MySQL based Intranet application used to input trouble ticket information and output reports based on built-in queries. Current features include: Add users, Add departments (ex. IT Dept, Helpdesk, Applications, HR), Add categories for each department, Add trouble ticket/job information, Modify users, Modify/Update jobs/trouble tickets, Delete users, Delete categories, Delete departments, and Close jobs/trouble tickets.

ViArt HelpDesk is a PHP software solution devoted to making relationships between customers and webmasters as smooth as possible. The HelpDesk support system facilitates the whole process of ticket managing: users can easily track all incoming support requests (requests are coming via emails or web-site form), view ticket history and even use predefined replies. The system supports both multiple departments and managers, enabling users to re-assign certain requests to managers responsible. This 100% web-based helpdesk solution is a comprehensive ticket and email management engine that ensures seamless management between webmasters and their end-users. Free version of the Viart Helpdesk is available to download. Viart also advocate a 30-day money back guarantee.

The Repair Status Script allows PC Repair shops to provide a simple interface to customers to check the status of their PC's repair. Includes Administration interface for simple management. Requires PHP 5.2+ and MySQL Server 5.0+ TO DOWNLOAD, CLICK THE "DOWNLOAD ZIP" ON THE RIGHT SIDE OF THE SITE.

FREE Help Desk/ Live Chat Web-based & Desktop Software, unlimited tickets, categories, knowledge base and more.

Facil HelpDesk is an easy to use "issue tracking software" for PHP, based in tickets, enabling users to track and manage their support requests faster. Tickets submission is by 3 ways web(registered users and contact form) or email(emails => tickets), supports File attachments. was designed for small and medium companies who want to organise communications. With Facil HelpDesk, you have access to articles, polls of responses, basic reports of usage,email validation,email notifications,SMS notifications,etc. Simple documentation, intuitive use,supports three levels login(user, staff member and administrator) Installation takes one minute, after of uploading files by ftp, email =>ticket requires cron, supports tickets scalation and notifications. Visit the online demo at: www. cromosoft.com/tickets/index_admin.php Also is compatible with SQLServer 2008(Facil HelpDesk 2.9)

Support is an integral part of any business and good support helps you to build a solid relationship between you and your clients. Maian Support helps you to build this confidence by providing an easy to use support system completely free of charge. Maian Support is a feature packed ticket system.

ContatoXQ is a module of contact with Login of user, complete Administration and several templates. It possesss form of unknown sending with optional for creation of account on the part of the User who from its panel consult, management and carries through new sendings. The administrator of the system in turn manages through its Panel, contacts and accounts of Users, answering, editing, erasing. All emails are sent only as acknowledgment forcing the user to enter in its panel to manage its contacts, this caracteristica was kept objectifying to facilitate to the organization and maintenance of the description for each user a time that the description is kept in Data base. Moreover, design was created with the care to facilitate its insertion in central page of Sites existing with 5 templates available for standard.

Double Choco Latte will provide a work order implementation of a problem reporting/correction system. Its features and concepts include: Accounts - Client based tracking, Personnel - People involved in the projects, including hierarchal support, Departments - To "categorize" personnel, Severities - List a bug's severity level, Priorities - Ranks bugs by priority, Time Cards - Time taken on a Work Order to accomplish an action and Multiple Time Cards can be input for a single Work Order, Status - Tracks bugs by status, Sequences - Related Work Orders carry the same Job Number and incremental sequence numbers and can also be used for projects, Products - Obvious, but also can be assigned a person to "report to" which is useful for product managers to track what they're responsible for, and E-Mail notification when a work order is created or closed out.

KubeSupport allows you to provide support to your customers via Tickets, Manauls, Knowledgebase and other features. Edit the full layout and design of you support center using easy to edit templates. Install the script in minutes with the easy to use installation wizard. Create tickets via the easy to use web interface or via email. Convert to any language using the easy to edit language files.

Trackaview is a PHP web script that lets you monitor and communicate with your website visitors in real time. Pinpoint what your website visitors do and when they do it. Trackaview installs on your own server so there are absolutely no recurring fees. This means you own and control all of your data. Order today, all you need is PHP and MySQL to get started!

phpLiveChat allows you to chat LIVE one-on-one with your customers via your website. Instantly notifies you when someone wants to chat, notifies you when a user leaves chat session, and online/offline images change on the fly. It can handle multiple support chat requests at one time, or forward chat sessions to other representatives, online sound events, initiate Chats, Track Visitors (notify you when they browse, or leave the site), push webpages, multiple departments, deptartment-specific ICONS, page multiple departments, and more. Written entirely in PHP and Javascript.

RedIcon User Support System “RUSS” is a easy to install, configure and maintain PHP/MySQL powered software for your company with lots of features. Built on top of another RedIcon product “RUMSY”, RUSS is extremely fast and optimized.

The Fast Track Sites Trouble Ticket System is a professional trouble ticket system that allows easy communication between your customers and you. It allows for quick resolutions of problems and easy tracking of current and former tickets. Our custom trouble ticket software features cutting edge functions with the ability to easily add more functionality. Whether your business is just starting or is well on its way, the Fast Track Sites Trouble Ticket System will handle all of your trouble ticket needs with the ability to scale for the future. Professional Version Features * Easy Installation * Highly Customizable * Create and Track Trouble Tickets * Create Multiple Problem Categories * Fully AJAX System Allows Table Sorting and Quick Updating * Ticket Overview Dashboard * Integrates with our Client Management System * Multiple Language Support (English and Italian Included) * Printer Friendly Views * Reports and Graph

The swDesk Online Help Desk software is an innovative ticket system designed to manage customer requests with greater efficiency and accuracy. An advanced Customer Relationship Management (CRM) application with a wide range of features, swDesk ensures that your company delivers the highest level of customer service and support. Features include a powerful knowledge base, unlimited number of tickets and departments allowed, support for attachments, fully customizable web interface and/or email interface, detailed reports and statistics, performance tracking, support for multiple languages, advanced permission settings and more. Additional features include a canned responses tool, tasks manager, reminders, and private messaging. Built on a solid PHP & MySQL platform, swDesk is also an open source application. This is a high end, yet affordable, Help Desk Ticket System that enables your company to provide quality customer service while supporting a high volume of requests.

Escon SupportPortal is AJAX/PHP web based customer support solution with Request/Ticket Management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal is easily tailored to meet your needs, whether as an internal help desk or an external customer support desk or call center: - Track and manage support issues effectively to ensure customer satisfaction - Allow end users and specialists to share experience through Support Forum. - Keep your customers informed about new product's features through News Engine - Live support Chat gives your customers answers to their questions on the spot in real-time - Make new products versions and documentation always available to right person at right time - Comprehensive Knowledge Base nd procedures - Manage SLA and get reports on support load and performance.

Reporting, multi-site support, email notification, web-administrated, issue history, time management and escalation. Just a summary of the features available; more are added every release. Please register at Freshmeat to be notified of new releases.

BrowserHawk To-Go instantly adds a robust browser checker and troubleshooting page to your website, without the need to install any software. Now you can ensure that each user meets the your minimum browser and system requirements, and provide personalized, automated, self-help to users that experience difficulties on your site. BrowserHawk To-Go can even automatically email you the user's browser test results, along with a description they provide about the problems encountered. This dramatically cuts the amount of time you spend troubleshooting reported browser problems, saving you a great deal of time and money, while also improving user satisfaction with the site. This service costs as little as $0.02 each time a browser test is executed. BrowserHawk is used by over 30,000 developers in more than 70 countries. Visit our site to get a free account you can use for development and testing purposes and see for yourself how much BrowserHawk will improve your help desk operations!