New Scripts | PHP | Scripts & Programs | Customer Support

Reporting, multi-site support, email notification, web-administrated, issue history, time management and escalation. Just a summary of the features available; more are added every release. Please register at Freshmeat to be notified of new releases.

The world's most popular live chat service. So easy to get started that within a matter of minutes, you can be chatting with visitors on your website. Simply add the provided chat button html to your web pages and install the BoldChat Operator Client application on your PC to answer chats. Receive alerts when a visitor clicks your chat button. Take advantage of our 10-day free trial, to sample the full power of live chat integrated with the ability to monitor visitors, manage sales leads, manage inbound emails, and manage tickets.

An intelligent web-based helpdesk system. It adopts a more effective ticket sorting/ranking method besides the new "closed ticket" feature. It supports quotation boxes, image icons in messages, quote of the day, flagging, search, multiple administrators, ticket categories, automatic reminder to customers to read messages etc. You can even tell if your customers have read your replies.

osTicket can manage emails from an perl gateway via aliases, pop3 with crontab login, or manual pop3 login when admin is accessed. Users will received an autoresponce when they send emails or see ticket created info if using web-based form mail. They can also view ticket status online using their email/ticket# to login. Alot of built in security features and more.

Omnistar live is a comprehensive web based php customer support solution that provides live chat, help desk ticket tracking, a customizable FAQ Knowledgebase and more. All of these integrated components help to provide a more effective customer support environment for your customers. Your customers will have the ability to easily submit helpdesk tickets through the user friendly interface or they may email inquires and have them automatically routed into the helpdesk. With our online chat software your support staff will also have the ability to chat directly with any customer or visitor to your web site via the live chat component. Through the private label online chat software component your staff will also be able to push web pages to visitors, save chat transcripts and get valuable information about site visitors such as last pages visited. The customer support software also includes a customizable troubleshooter tool that can contain step by step problem solving info.

A Live Help customer support solution that allows you to chat with your browsing visitors. Includes many features; multiple chat requests and operator accounts, chat with multiple visitors simultaneously, instant messenger interface, transfer chats between operators, online alerts/sound when guests are pending for support or receiving messages, editable language pack, real-time statistics, daily transcripts report, Online / Offline / Be Right Back / Away status, FREE server upgrades and Live Help Messenger Windows application for your operators.

A nice looking online support script using php + mysql + flash to operate. Wait for a representative to answer the customer, but after some while if you are offline, customer can send you an email. Version 1.6 comes with status indicator. Version 1.7 supports multilingual and translator. Latest version: 2.1.3 security fixes and improvements.

SitePanel is a fully-featured enterprise level support and information centre for businesses and their clients. The system is designed to be extremely user-friendly but at the same time affording experienced users a multitude of advanced options allowing them to fully leverage the power and range of features the system has to offer. SitePanel consolidates all of your support efforts into a single web based application.

guanxiCRM is a comprehensive Open Source Customer Relationship Management specifically designed for enterprises doing business in Greater China environment. It is currently the only CRM package capable to dealing with the Chinese notion of "Guanxi" (~Relation) and "Mianzi" (~the Face). guanxiCRM is a server application for small and mid-sized businesses to manage their sales force and customer service representatives. It requires Windows 2000 and LINUX sever with APACHE and PHP installed. guanxiCRM features a smart browser-based interface. Commercial support is also available.

A simple web-based help desk solution. OWOS Lite for PHP helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.

Omnistar Live is a live chat support software system that allows you to chat with site visitors, log support issues in a help desk and create a knowledgbase of information. Omnistar Live is also a dynamic call tracking software solution that can be used the manage support and sales issues reported in any help desk call center. The dynamic live chat component of Omnistar Live will not only allow your vistitors to request chats with you, but you will also be able to initiate chat sessions with anyone visiting your site. Through the chat windows you will also be able to push web pages to visitors, send visitors a customized survey form, transfer chats to other staff and save, print and email the entire chat transcript.

TechTables is an asset and trouble ticket management system. Written in PHP and uses the Postgresql database. Current features: View/Edit Assets; View/Edit Tickets; View/Edit Contacts; Ticket Followups.

Providing online consumers with fast and friendly service goes a long way when it comes to gaining their trust and earning their business. With PHP Live Helper's online chat software, you can build that trust and increase sales by providing your customers with "instant" onsite support. Fully administered through a convenient, web-based communication platform, PHP Live Helper Customer Support Software gives you the anytime, anywhere access you need to answer questions, assist customers, and build a successful ecommerce business.

Live Chat Software powered by PHP and MySQL. Fully downloadable with 100% PHP source code. Functions include: Unlimited operators, unlimited departments, embedded chat, waiting queue, real-time visitor traffic monitor, and more. Free Trial available.

phpLiveChat allows you to chat LIVE one-on-one with your customers via your website. Instantly notifies you when someone wants to chat, notifies you when a user leaves chat session, and online/offline images change on the fly. It can handle multiple support chat requests at one time, or forward chat sessions to other representatives, online sound events, initiate Chats, Track Visitors (notify you when they browse, or leave the site), push webpages, multiple departments, deptartment-specific ICONS, page multiple departments, and more. Written entirely in PHP and Javascript.

This is an HTML, PHP3, and MySQL based Intranet application used to input trouble ticket information and output reports based on built-in queries. Current features include: Add users, Add departments (ex. IT Dept, Helpdesk, Applications, HR), Add categories for each department, Add trouble ticket/job information, Modify users, Modify/Update jobs/trouble tickets, Delete users, Delete categories, Delete departments, and Close jobs/trouble tickets.

Double Choco Latte will provide a work order implementation of a problem reporting/correction system. Its features and concepts include: Accounts - Client based tracking, Personnel - People involved in the projects, including hierarchal support, Departments - To "categorize" personnel, Severities - List a bug's severity level, Priorities - Ranks bugs by priority, Time Cards - Time taken on a Work Order to accomplish an action and Multiple Time Cards can be input for a single Work Order, Status - Tracks bugs by status, Sequences - Related Work Orders carry the same Job Number and incremental sequence numbers and can also be used for projects, Products - Obvious, but also can be assigned a person to "report to" which is useful for product managers to track what they're responsible for, and E-Mail notification when a work order is created or closed out.

IRM is a powerful web-based asset tracking system built for IT departments and HelpDesks. It keeps detailed information about each computer, as well as a complete history and TODO repair list tracking. Key features include: Detailed tracking of computers, by RAM Types, operating systems, hard drive space, the amount of RAM, etc., The ability to search through computers, software, and jobs with powerful tools, Software tracking, with location, platform, serial numbers, comments, and version fields, Powerful tracking system, with priorities, TODO jobs, followups to jobs, and a repair history tracking, Software association with computers, license tracking, Tested in situtaions with thousands of rows of data, which IRM handled exceedingly well, Upcoming IRMPorts, detailed reports on various catagories, as well as software license # tracking, enhanced security, tracking-searches, and more.