New Scripts | PHP | Scripts & Programs | Customer Support

ASTRES is developped by the french civil aviation since 2003 and is in fact an intranet to manage many tasks of the helpdesk : * to treat tickets of customers thanks to a workflow and, possibly, a sub decomposition (tree-view) of the first ticket in reformulated new sub-tickets (ITIL). The customer and the supporter affected to the ticket can discuss thanks to the "dialog". There is an internal dialog between the supporter of the first ticket and the other supporters of the sub-tickets * to index documents, media, material * to manage the planning, internal actions between members of the support, weekly activity reporting (text) of each member, projects thanks to a synthesis form to sum up the progress of a project * to generate statistics in tables or graphics about customers tickets, documents There is a search engine to search a wiki based on MediaWiki, a system of plugins and it's possible to add custom fields on the tickets (like Mantis).

Camaroes is a professional and modular Trouble Shooting Ticket system(TSTM). Camaroes Include: Database tool, File manager, Calendar, Webmail, a generator of module class button. Use a dynamique web interface.

Web Invoice is an invoicing, Billing, Appointment reminder and Help Desk Solution with Scheduled Phone calling, Emailing and SMS. It is designed to cater to the Small to medium sized Service business. Some of its Popular features are the following. Create Invoices, Schedule Appointments, Create Service requests via customer/End-User login or via incoming Email. Create Estimates and Recurring Invoice via templates. Feature rich Inventory module handles thousands of items with its corresponding labor. Emailing Invoices in HTML or PDF format are seamless. You can also create an invoice from an existing Service Request. You can Mass Phone call or Email Invoices and Newsletters. You can Program Labor Presets for quick labor Insertions, and Help Desk Presets for quick Service request answers. Create Templates,contract bill reminders. Fully UTF-8 Compatible ensures multi language and Currency. Schedule a phone call, Email or text message for a later date and time as an appointment reminder.

DoChatter live support software empowers you to track and chat with your guests as they browse your website in realtime. Advanced support for multiple operators means that you always know which operator answered a chat request and who else contributed to the discussion. Advanced support for multiple departments lets you split your website into sections and then assign operators to those sections based upon their unique skill sets with a built-in personnel roster. Access a wealth of information about your guests: including referrer, time on site, pages browsed and for how long, previous chat activity and time since last visit. Automatically invite your guests to chat based upon number of webpages browsed, total time spent on site, number of chats held in the past or autoinvite at random. Instant messenger-like chat updates in realtime, lets you switch between guests from a single interface and alerts you of new messages that you haven't yet read. Access full chat logs from your archive.

BrowserHawk To-Go instantly adds a robust browser checker and troubleshooting page to your website, without the need to install any software. Now you can ensure that each user meets the your minimum browser and system requirements, and provide personalized, automated, self-help to users that experience difficulties on your site. BrowserHawk To-Go can even automatically email you the user's browser test results, along with a description they provide about the problems encountered. This dramatically cuts the amount of time you spend troubleshooting reported browser problems, saving you a great deal of time and money, while also improving user satisfaction with the site. This service costs as little as $0.02 each time a browser test is executed. BrowserHawk is used by over 30,000 developers in more than 70 countries. Visit our site to get a free account you can use for development and testing purposes and see for yourself how much BrowserHawk will improve your help desk operations!

aTicket is a Web based support ticket system derived from eTicket and osTicket, under active development and support. It enables submission of problems by email or the Web, and utilises a flexible user tracking system based entirely on email address and ticket number. Powerful web based ticket management, with multiple categories and support people. Open source - GPL v.2. Requires PHP5 and MySQL.

Yalst ("yet another live support tool") is a powerful chatting tool that integrates easily with any Web site. The highlights are visitor and operator initiated chats, audio/video chats, visitor monitoring and tracking with alarm functionality, form monitoring, file transfers in both directions during chats, plugin-free co-browsing, desktop app, marketing tools (push banners, URLs, messages, and customized surveys), web measurement (with many interactive charts), ad-tracking of campaigns, conversion tracking, departments, a FAQ database, a customized contact form (if chat is offline), chat between operators, and an application programming interface for deep Web site integration.

KubeSupport allows you to provide support to your customers via Tickets, Manauls, Knowledgebase and other features. Edit the full layout and design of you support center using easy to edit templates. Install the script in minutes with the easy to use installation wizard. Create tickets via the easy to use web interface or via email. Convert to any language using the easy to edit language files.

Escon SupportPortal is AJAX/PHP web based customer support solution with Request/Ticket Management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal is easily tailored to meet your needs, whether as an internal help desk or an external customer support desk or call center: - Track and manage support issues effectively to ensure customer satisfaction - Allow end users and specialists to share experience through Support Forum. - Keep your customers informed about new product's features through News Engine - Live support Chat gives your customers answers to their questions on the spot in real-time - Make new products versions and documentation always available to right person at right time - Comprehensive Knowledge Base nd procedures - Manage SLA and get reports on support load and performance.

Run your own live support system, increase your sales by interacting with your visitors in real time with Ez Live Help System. Main features include: Uses AJAX so there is no need for refreshing. Operator can chat with multiple users at a time. Offline messages sent to Admin Email. Sound notification of online visitor. Easy to install, light weight, does not require MySQL. Option to enable Emoticons. Log files are stored securely.

Facil HelpDesk is an easy to use "issue tracking software" for PHP, based in tickets, enabling users to track and manage their support requests faster. Tickets submission is by 3 ways web(registered users and contact form) or email(emails => tickets), supports File attachments. was designed for small and medium companies who want to organise communications. With Facil HelpDesk, you have access to articles, polls of responses, basic reports of usage,email validation,email notifications,SMS notifications,etc. Simple documentation, intuitive use,supports three levels login(user, staff member and administrator) Installation takes one minute, after of uploading files by ftp, email =>ticket requires cron, supports tickets scalation and notifications. Visit the online demo at: www. cromosoft.com/tickets/index_admin.php Also is compatible with SQLServer 2008(Facil HelpDesk 2.9)

LiveAgent is the only customer service software that integrates all communication channels neatly into one place. Integrated communication channels: - Email Help Desk - Ticketing, Rules, SLA - Live Chat - real time live chat, proactive chat invitations, live monitoring - Video Call - real time video call with your customers just like with Skype - Phone - connect your phone number, answer and store all phone calls directly from LiveAgent - Customer portal - Knowledge Base, Forum, FAQs, Features & Suggestions - Facebook & Twitter - answer facebook messages or tweets LiveAgent is currently used by 15,000 customers & in 47 languages worldwide.

ViArt HelpDesk is a PHP software solution devoted to making relationships between customers and webmasters as smooth as possible. The HelpDesk support system facilitates the whole process of ticket managing: users can easily track all incoming support requests (requests are coming via emails or web-site form), view ticket history and even use predefined replies. The system supports both multiple departments and managers, enabling users to re-assign certain requests to managers responsible. This 100% web-based helpdesk solution is a comprehensive ticket and email management engine that ensures seamless management between webmasters and their end-users. Free version of the Viart Helpdesk is available to download. Viart also advocate a 30-day money back guarantee.

eTicket is an electronic support ticket system for PHP, that can receive tickets via email (pop3 or pipe) and a web-based form, as well as manage them using a web interface, with many new features and bug fixes.

Affordable all in one solution that will allow you to provide superior customer and/or tech support directly from your website. A single agent has the ability to simultaneously open multiple chat windows if required. All logs of conversations are automatically archived. Includes online/offline status images, predefined responses (canned messages), ring alerts and more. Brandable and simple to install.

Trellis Desk is a user-friendly, clean, but powerful help desk system. It has many features, including custom department / profile fields, rich text editor support, ACP permissions, department permissions, escalation control, RSS feeds, statistics, advanced logging, email piping, guest ticketing, canned replies, custom pages, API / module support and much more. Knowledge Base categories and departments make it easier to find content. Email piping allows support / ticket management all through email. You can also use the skin and language manager, to customize the look & feel of Trellis Desk to fit your website.

Web4future eDesk2 is the most advanced help desk system package available today. In over 3 years of development, the list of features and modules increased dramatically over number of features our competitors offer. The system now supports unlimited technicians and departments with strict rules between them, file upload and download, auto-assigned ticket system, unlimited mailing lists, support groups, bug reporting and tracking (for your clients), message archive and many many other features currently used by helpdesk companies around the world.

EasyTS is a simple to use interface to manage your client e-mail messages. From one interface you can view all of the current messages your clients have sent you, reply to them, and keep track of the entire correspondence. EasyTS supports multiple users so you can have several people processing your client e-mail messages at once. Your clients will be able to use their normal e-mail programs to contact you, and won't have to create a special account through a web-based interface to correspond with you.

Green Desktiny is a web based helpdesk software that professionally designed for your daily customer support. New version 2.3.2 has come with many added features and enhancements. Browsing tickets are now provide many filter options, Quick Filter, Multi Quick Reply (with predefined reply), Flag, Close, Lock, Move Department, Merge Tickets, Purge Attachments and Move Trash. All these actions available inside this Tickets Browse with better AJAX capability. Handling your customers tickets are now so much easier and faster. The Knowledgebase now provide keywords that can be used to give suggestions when customer is about submitting a ticket. You may use the simple CMS to provide News, Headline Text and Right Menu inside this helpdesk. Staff can add their own tasks or add Internal News for others who use the helpdesk.

Support is an integral part of any business and good support helps you to build a solid relationship between you and your clients. Maian Support helps you to build this confidence by providing an easy to use support system completely free of charge. Maian Support is a feature packed ticket system.